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Customer Service

If you have a request, a concern or want to report a problem, you can do it here.

  • Report Outage
  • To report an outage, call (910) 483-1382 or 1-877-OUR-PWC1 (1-877-687-7921).
  • Service Quality Request
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    • Have you noticed a street or area light is off, flickering, etc.? We will make the repair within normal work schedules, typically 5-7 business days.
  • Miscellaneous Request
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    • Utility theft, using utility services without paying for them (through your own connections or someone else's), is a crime! You can also call our hotline at (910) 223-4088. Any information you provide will remain completely anonymous.
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    • Have you noticed a downed power line, damage to a substation, or other damaged utility equipment? If this requires immediate attention, please call 1-877-OUR-PWC1 or 1-877-687-7921.
    • Payment Options
    • We offer a variety of payment options for customers, including Pay-by-Text, eBill and Western Union locations.
    • Payment Options
  • * Requests received weekdays by 2 pm will receive same day service in most circumstances.